Legal Information

Right of withdrawal

The right of withdrawal according to § 355 of the German Civil Code (BGB) is the right of every consumer to cancel under certain circumstances an already completed, but provisionally valid contract by giving notice of withdrawal within the statutory time constraints.

Withdrawal

(1) Customers, who are consumers defined in the German BGB § 13, are allowed to withdraw their order within two weeks without giving any reasons or by returning the ordered goods. The withdrawal must be made in an unambiguous statement, which expresses the will to withdraw from the contract. The withdrawal is not restricted to a specific form and can be made by mail, fax, e-mail or by phone. The period commences on receipt of these regulations in writing at the earliest.

Sending the withdrawal or the goods within the time limit shall be sufficient for compliance. Please send the withdrawal notice to:

fws-design
Monika Weber
Alte Rathausstrasse 7-9
D-63454 Hanau
Tel. +49 6181 427 560